Refund Policy

Our Policy 

If you're unsatisfied with your recent AE Training Center subscription purchase or you decide that you’d like to close your subscription plan, our Support Team will be more than happy to issue a refund. 

In order to be eligible for a refund, you must contact us within 30 days of the most recent transaction date. Only the most recent transaction is eligible for a refund. Your subscription will close immediately upon being refunded for your payment. Our team is not responsible for any difference in amount refunded due to currency exchange rates for our international payments.

 

Requesting a Refund

To submit a refund request, please email us with the following information in a message to: aecreativetrainingcenter@gmail.com.

1. Subject: AETC Cancellation & Refund Request

2. Your full name & email address

3. Payment method used (credit card, PayPal, or Google Play Store)

4. An email receipt of the payment you are requesting a refund for

5. Any feedback you'd like to leave us!

 

Additional Information 

We’d like to inform you that issuing a refund is a process that can only be done by our Support Team. Simply canceling or deleting the AE Training Center app will not trigger a refund. You can expect your refund to be issued back to your bank/lender within 5 - 10 business days. If you are still without your refund, we encourage you to reach back out to verify the status of your refund. 

There are times when banks will decide to remove the charge altogether, rather than issuing a refund, so please check with your bank/lender to see if a removal occurred instead.

The decision to issue a refund and any subsequent actions regarding your subscription plan is ultimately up to the discretion of the Support Team, so we encourage you to reach out to us about any unique circumstances and/or situations.

 

If you still need more information, feel free to email us: aecreativetrainingcenter@gmail.com.